FAQs
Q:"How much does it cost to deliver orders from the online shop?"
Please take note of the shipping guidelines that desirestore.com has modified.
Shipping is offered throughout Pakistan.
All orders qualify fo 150 standard shipping; there is no minimum order quantity requirement.
In the event that the size or colour of that specific item changes, our reputable courier services will charge Pkr 450.
Additionally, The Desire offers Premium Shipping for your convenience.
All orders are shipped using the COD/bank transfer payment option in order to reduce fraud.
We occasionally change our policies, so please keep informed.
If the customer is not there when the delivery is made, a representative will call and follow the customer's instructions. Once payment has been received, the package can either be delivered at a later time or dropped off at the neighbours.
Q:"Which forms of payment are accepted at the online store?"
Desire only takes credit and debit cards, bank transfers, and COD at this time.
Q:"What is the estimated time of delivery?"
We process last orders before 21:00; on Sundays, we are closed.
Karachi
Delivery the following day by our reputable courier service.
The remaining cities
Our reputable courier service would require a minimum of two to three working days.
Question: "How safe is it to shop online? Is my information secure?
Your information will be kept private. No third party can read your encrypted order information, name, address, credit card information, or bank account information.
Q:"What precisely occurs after placing an order?"
Pending: "Pending" is the default status in our system when a new order is received.
Verification over the phone: Our agent will then give you a call to confirm your order. After that, we will get your order ready for shipping and send it off.
Order Shipped: When a courier ships an order but the buyer has not yet received it. These orders now have the status "Order Shipped," which can be followed using the shipping number that was supplied.
Order Complete: The order status changes to order collected as soon as the customer receives it.
Cancellation of Order: When an order is cancelled. Every time the order status is changed, all customers will be informed. Customers will receive an email alert in the event of a cancellation.
Q:"Do I get an invoice for what I ordered?"
Indeed. After your order is shipped, you will receive an email with your invoice.
Q:"What if I received a damaged or incorrect order?"
Please feel free to contact our customer service agent at desireofficialcloset@gmail.com or our WhatsApp number +92 3180200358. If you can provide us with a photo of the proof, we will send you a replacement package.
